Gaby Castillo

2127 East Bryan Avenue SLC, UT 84108

Cell 801/660-8996

CastilloGaby2002@gmail.com

NMLS #778400

Objective

To obtain a position in which I can utilize my experience in management, customer service, personal and

real estate lending, one time and two time residential construction processing, banking, finance, strong

sales background, recruiting and Spanish interpreting. I am currently in the process of completing my Loan

Officer License with Praedo.

Professional Experience

Citywide Home Loans Salt Lake City, UT

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8/2012 – 4/2014

I started at CHL as a Setup Processor. The position required organization and attention to detail. Some of

my daily tasks were to order VOE’s, HOI, appraisals, payoff etc. 

As a funder/closer I diligently reviewed the files that are ready to be funded. I reviewed Final/Estimated

HUD’s, Preliminary Title Report and Deed of Trust. I worked directly with title companies, processors,

closers and loan officers. 

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Besides funding and closing I also worked in the Quality Control and Post Shipping departments. I assisted

with reviewing files before they were shipped to different investors on a daily basis. Helping in the Quality

Control Department helped me get familiar and comfortable with the investor requirements from Freddy

Mac, Fannie Mae and other mortgage investors.  

As a Loan Officer Assistant to the Director of Residential New Construction I helped the director run the

entire Construction Division. Some of my daily tasks and responsibilities were the following:  

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Managed the successful process of all the builder approval packages as well as

all of the borrower construction loans.  

Processed all draw requests directly from builders.  

Processed and completed all cost breakdowns and new borrower construction loan

applications.  

Kept track of all the pending approval loans and pending approval builder packages  

Managed all the booked/closed loans  

Drew all of the construction loan closing documents from Golden Omega  

Approved HUD’s.  

Us Bank North Salt Lake, UT

6/2011 – 8/2012

  · Being a Bilingual Personal Banker gave me the opportunity to work with customers who were in need to

refinance their home, auto loans, consolidate their credit card debt, equity line of credits among other

credit products. I was able to be very successful because of the ability to communicate with English and

Spanish speaking customers.

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In addition I worked with local small business owners, providing them with credit needs, merchant

accounts and also directed them to my Business Banker for SBA loans. I was very fortunate to build lasting

relationships with my business owners by earning their trust. They felt comfortable enough were they

would let me recruit their new employees for banking services.  

   

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I also had the responsibility to work with the tellers, train them, and work with different partners to

achieve a well-rounded success of the branch.

Wells Fargo Bank Foothill, UT

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3/2008 – 6/2011

As a Service Manager in an area with high value customers and small business owners one of my duties

was to ensure that all of my tellers would maximize the services that we offered.  

   

   

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  · Had the responsibility of contributing to the overall success of the branch through quality leadership,

customer service, risk management, sales, compliance with audit and operational regulations and

guidelines.  

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CITIFINANCIAL Sandy, UT

   

Training and problem resolution are some of my strongest fields that I developed as a coach.  

I was promoted to within six months of being hired with high recognitions from upper management.  

12/2005 – 3/2008

   

  · Managing all aspects of customer relationships including sales, collections, and account maintenance.  

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Promoted to Senior Account Executive within six months of initial hire date also obtained the “Million Dollar

Club Award”  

Performed Branch Manager Relief assignments in four different occasions with great feedback from both

employees and managers.  

Education

Granite Peaks

Praedo

Professional Strengths

Fluent in Spanish

Ability to adapt in a fast-paced and high stress environment

Type 60 WPM

Work well to complete assignments in a team

Proficient at working as an individual

Excellent at Microsoft Word, Excel, DataTrac, Golden Omega and Outlook

Professional References

Carla Luna – Funding/Project Manger

Traci Pherson – Project Manger

Chris Dickinson – Bank Branch Manager

I appreciate the time you have taken to read my curriculum vitae and for considering me to be part of your

organization. Thank you!

Graduated 2003

Currently working to complete